As you begin the troubleshooting process, we encourage you first to download the programming guide in the documentation and software section.  We also encourage you to access our how to videos in the resources section of our website.  

Direct Support Monday — Friday 7 a.m. — 7 p.m. CST



In order for us to expedite your technical question or troubleshoot your problem, we ask that you provide the following information when contacting our support team:

  •  Product Type (including Firmware and mobile software version numbers)
  • Symptoms of the problem
  • When the problems first occurred
  • Can the problem be reproduced?
  • What actions cause it to occur?
  • Are there any unusual circumstances contributing to the problem?