As you begin the troubleshooting process, we encourage you first to download the programming guide in the documentation and software section.  We also encourage you to access our how to videos in the resources section of our website.  

Direct Support Monday — Friday 9 a.m. — 7 p.m. EST Excludes Canadian statutory holidays

To expedite your technical question or troubleshoot your problem we ask that you add in the description section the following information.  

  •  Product Type (including Firmware and mobile software version numbers)
  • Symptoms of the problem
  • When the problems first occurred
  • Can the problem be reproduced?
  • What actions cause it to occur?
  • Are there any unusual circumstances contributing to the problem?

Fields marked with an asterisk (*) are required.